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Popular areas...

• Introduction & Basic Fundamentals
• The 3-step StorMan customer process
• The difference between: Cash Sale / Credit Sale / Agreement
• Access Control Systems & Gates
• Assigning a timezone to a customer
• Manually downloading PINs to the gate
• Setting up Access Control
• Setting up flat-file system
• Setting up timezones
• Supported access control systems
• View access control log
• Advam
• Setting up Credit Cards
• Setting up Direct Debits
• Setting up SMS
• Agreement Screens
• Tab 1: Agreement Info
• Tab 2: Customer Info 1
• Tab 3: Customer Info 2
• Tab 4: CCard & Letters
• Tab 5: Access & Insrnc
• Tab 6: Transactions
• Tab 7: Move Out
• Tab 8: Notes & Alerts
• Tab 9: Event Log
• What is an Agreement?
• Analysis Codes
• Adding / Editing
• Categories
• Deleting
• Importing
• Making inactive
• What are Analysis Codes?
• Backups
• Internet backups (aka Online backups / Offsite backups)
• Local backups (server products)
• Local backups (standalone products)
• Restoring from a backup (server products)
• Restoring from a backup (standalone products)
• Banking
• Automatically setting transactions to banked
• Modify the date banked
• Preview the Banking
• Understanding the Banking process
• Undo a Banking process
• Billing Plans
• Assign a Billing Plan to a Customer
• Deleting a Billing Plan
• Setting up a Billing Plan
• Show discount or incentive on invoice
• What is a Billing Plan?
• Cashbook
• Exporting to accounting / GL software
• Setting up
• What is the Cashbook?
• Cash Sales
• Adding a Cash Sale
• What is a Cash Sale?
• Credit Sales
• Adding
• What is an Other Credit Sale?
• Customers
• Adding additional spaces to an existing Agreement
• Agreement screens
• Alert note / Alert message
• Bill next charges
• Change agreement number or customer code
• Convert a Sales Enquiry to a Reservation
• Convert a Sales Enquiry to an Agreement (skips Reservation)
• Convert a Reservation to an Agreement
• Deleting a Customer
• Find a Customer
• Late Cycle
• Notes
• Payments & Over-payments / Under-payments
• Performing a Move In
• Performing a Move Out
• Photos
• Quoting customers
• Removing a space from an Agreement with many spaces
• Rent Increases / Rent Decreases
• Sending a customer file to Technical Support
• Setting the primary phone number
• Split a customer (when multiple Agreements share the same Customer Code)
• Swap Agreement numbers
• Daily Processing
• How do I run Daily Processing?
• Re-running Daily Processing

• Reprocessing failed Daily Processing credit cards

• What is Daily Processing?
• Dashboard (aka Control Screen / Central screen / Initial layout)
• 5-digit site code
• Calculator icon
• Calendar section
• Customers section
• Floating window
• Access Control Log section
• Icons
• Key Data section
• Map (aka Facility Map)
• Messages section
• Refresh icon
• Search (for help) section
• Welcome message section
• Email
• Compose a new email message
• Email attachments
• Emailing invoices
• Email merge
• Printing an email
• Sending & Receiving email
• Setting up email
• Viewing the email log
• Event Log
• Printing
• Using / reading the Event Log
• What is the Event Log?
• Hardware & Software
• Installing RealVNC
• Ports (network communication ports)
• Running StorMan Server as a Windows service
• StorMan is opening the wrong datafile
• Supported Operating Systems
• System Requirements

• Invoices
• Address block font styling
• Customising the look of
• Emailing
• Find an invoice number
• Invoice printing over two pages - how do I fix?
• Paid to dates
• Reprinting
• Setup
• Setting the invoice footer
• Map
• Drawing the map for the first time
• Editing an existing map
• Printing
• Redrawing an existing map using the latest data

• What is the map?
• Marketing Information / Marketing Types
• Analysis Categories
• Business Type
• Contact Categories
• Customer Type
• Marketing reports
• Marketing to past storers
• Marketing Type
• MultiView Categories
• MultiView Regions
• Reason for Move Out
• Reason for Renting
• What are Marketing Types?
• ZIP Post Codes
• Merchandise Items / Inventory / Stock
• Adding items
• Adjusting stock levels
• Alerting when stock gets low
• Selling as a Cash Sale (walk-in customer)
• Selling as an Other Credit Sale
• Selling to Customers with an Agreement
• What are Merchandise Items?
• MultiView
• Check units at other site
• Copy / replicate Analysis Codes (to other facilities)
• Copy / replicate Billing Plans (to other facilities)
• Copy / replicate Marketing Types (to other facilities)
• Copy / replicate Notices (to other facilities)
• Copy / replicate Rent Increase Rules (to other facilities)
• Modify facilities
• MultiView Categories
• MultiView Regions
• Pay refunds from head office
• Take payment for other site
• Notices / Notice Plans
• Assigning a Notice Plan to a Customer
• Deleting a Notice
• Deleting a Notice Plan
• Mail merge
• Sending an invoice with a Notice
• Setting up a Notice Plan
• Setting up a Notice (aka letter)
• Setting up a SSAA Standard Agreement Notice
• What is a Notice?
• What is a Notice Plan?
• Repair Functions
• Check Activity
• Recalculate Balances
• Reports
• Batch printing or emailing
• Custom Designed Reports (aka Custom Reports / CDR)
• Key Data section showing incorrect figures
• Key Statistics Report cannot be run for current date
• Key Statistics Report showing incorrect figures
• Report generator
• Report guide - Which report should I use?
• Why are my reports inaccurate?
• Why do my reports have blank fields?
• Rent Increases / Rent Decreases
• About rent increases
• Via automatic always-running increase
• Via Dynamic Rent Control (based on occupancy levels)
• Via manually adjusting a customer's account
• Via once-off wizard
• Sales Enquiry
• Adding
• Converting to Reservation
• Converting to Agreement
• Quoting
• System Setup
• Tab 1: Operations tab
• Tab 2: Facility tab
• Tab 3: Merchant Info & Options tab
• Tab 4: General Preferences tab
• Tab 5: Online preferences tab
• Tab 6: Financials tab
• Tab 7: License tab
• Units
• Adding units
• Adding unit types
• Deleting Units
• Dynamic Rent Control (DRC)
• How many Units am I licenced for?
• Making Units unavailable (inactive)
• Merging Units together (joining units)
• Multiply units
• Removing Unit History
• Splitting Units apart
• Unit History Errors
• Unit Licence Upgrades
• Unit Status's
• Users & Groups
• Change password
• Setting up
• Utilities
• 4D Tools
• Datacheck - Using Datacheck to fix NANs
• PDF-XChange - Reinstalling
• PDF-XChange - What is it?

You can view our introductory guides below. The contain links to articles which we feel are important for specific StorMan users - such an new facility staff or IT technicians setting up your computer systems in preparation for running StorMan.

• Initial layout
• Dashboard (aka StorMan Control Screen / Main Screen)
• The Floating Window
• The Welcome Window
• File Menu
• Login As
• View Mail
• StorMan Website
• Update StorMan Program
• Change License Details
• Backup
• Tutorial Database / Facility Database
• Start Webserver
• Print Location
• Quit
• Customers Menu
• Customers & Agreements
• Find Agreements
• Reservations
• Sales Inquiries & Contacts (aka Sales Enquiries & Contacts)
• Word Processing
• Email Merge
• Auto Rental Increase
• Modify Customers
• Change Agree't No or Code
• View Access Log
• Accounting Menu
• Customer Receipts
• Customer Charges
• Other Credit Sales
• Other Cash Sales
• Daily Processing
• Daily Summary Report
• Daily Reprint Letters
• Daily Reprint Locklist
• Print Invoice Receipts
• Banking Report
• Banking Summary
• Payment Inquiry (aka Payment Inquiry)
• Modify Suppliers
• Inventory Item Enquiry
• Inventory Item Purchases
• Inventory Count Form
• Reconcile Bank Account
• Print Previous Bank Rec
• Print Unreconciled Trx
• Unreconcile Last Bank Statement
• Modify Jounals
• Account Inquiry (aka Account Inquiry)
• Export to GL Program
• CashBook Accounts
• Recalculate Balances
• Check Activity
• Reports Menu
• Key Statistics Report (aka Key Stats Report)
• Occupancy Report
• Graph of Occupancy
• Monthly Comparison
• Monthly Summary
• Unit Activity Report
• Unit Status Report
• Paid to Date Agreements
• Rental Rate Variation
• Rental Increase Report
• Rent Roll Report
• Income Occupancy Reconciliation
• Customer Analysis
• Insurance Summary
• Insurance Owing
• Stamp Duty Report
• Notice to Vacate
• Reservation Summary
• AutoPay Report
• Arrears Report
• Overdues Report
• Aged Receivables List
• List of Waived Late Fees
• Summary of Discounts
• Lien Status Report
• Anticipated MoveOuts
• Avenage Length of Stay
• Vacant Units Report
• Inventory Pricing Report
• 90 Day Cash Actual
• Rental Variation History

• MoreReports Menu
• Customer Balances
• Summary of Charges
• Income Charged Report
• Summary of Cash Received
• Prepaid Rent Report
• Deposits Held Report
• Inventory Valuation Report
• Cash Received Analysis
• Income Received Report
• Projected Charges Report
• Rental Audit Report
• EventLog Exceptions Report
• Financial Reports
• Export Activity Records
• Batch Print or Email Reports
• Custom Designed Reports (aka Custom Reports / CDR)
• Maintenance Menu
• Units
• Unit Types & Rates
• Billing Plans
• Analysis Codes
• Notice Plans
• Rent Increase Rules
• Letter Graphics
• Marketing Types
• Invoice Setup
• System Setup
• View or Print Event Log
• Mail & Event Log Setup
• Change Password
• Modify Users & Groups
• Export Data Files
• Import Setup Files
• Access Control Setup
• Print List of Access PINs
• Other Access Functions
• MultiView Menu
• Turn Syncing Off / Turn Syncing On
• Send Data to Remote Site
• Receive Data from Other Site
• Take Payment for Other Site
• Find Units Avail at Other Site
• Pay Refunds
• Help Menu
• Help for StorMan
• About

Numbered errors & alerts:
(hint: use CTRL + F to find a paricular keyword on this page)

• -10002 error
• -10033 error
• -10064 error

Named errors & alerts:
(hint: use CTRL + F to find a paricular keyword on this page)

• Data file or segment locked
• No permission to set a Notice Given date earlier than the current date
• Out of memory error
• SOAP server error
• StorMan has encountered a problem and needs to close
• StorMan has stopped working
• Unit history error

• Indicates that this is referring to the menu item
• Indicates a sub-item of the menu it appears on
• Indicates a regular item
• Indicates a sub-item of a regular item

If you've found a bug or error within our Support Centre, Knowledgebase, or in our Software, please contact your nearest StorMan office with steps as to how / where you found the bug, and (if applicable) how to replicate the bug.

Not sure where to look?

Use the links above to browse the index of knowledgebase articles, or use the search box right at the top of the page to find a particular article based on the keywords you enter. If you're not sure how to use this Knowledgebase, or how to find a particular article, please contact us and we'll try and point you in the right direction.