Technical Support Plans

StorMan's technical support & upgrade plans are designed to help you get the most out of your self storage management software, by providing you with after-sales peace of mind. There are many reasons you may need help to run your business and it’s comforting to know that you don’t have to go it alone. We have a range of support plans to suit you and your staff and we would love to discuss your options with you... after all, it’s your business that we are supporting.

 

Our support & upgrade plans are outlined below in a comparison-table. If you're not sure of your support plan, or you wish to find out more, please get in touch.

 

 

Support & Upgrade Plan Comparison

Specifications Corporate Advantage Standard
Maximum response time

This is the general maximum time it will take for you to receive a response from us regarding a non site-down technical support issue.

Same day Same day Next day
Email support Yes Yes Yes
Fax support Yes Yes  
Phone support Yes Yes  
Site-down phone support

A 'site-down' is when you are unable to open or start StorMan in any way.

Yes Yes Yes
Remote dial-in support

Sometimes, it's just quicker and easier for you to show us an issue you may be experiencing. Thanks to remote access tools, all you need to do is log us into your computer and we can take a look at things from there.

Yes Yes  
Weekly TechTips

Our Weekly Techtips feature great tips and tricks for the ongoing use of our management software.

Yes Yes  
Annual system check-up

Each year upon request, we will scan your StorMan datafile using a series of advanced database analysis tools to ensure it's structure is valid. Indexes will also be checked at this time, followed by a database compaction to streamline any empty data fields.

Yes    
Discounts on products & training

If you need to book-in for some training, or want to make use of some of our add-on products and services, be sure to ask about our discounts for customers on the indicated support & upgrade plans.

Yes Yes  
Online PowerSessions

Our ever-popular PowerSessions are short (20 minute max.), short and sweet live webcasts that teach you how to use a particular feature and then let you get back on with your day. PowerSessions are also recorded - so if you can't make a live session, just come back later and check out the recording!

Yes Yes  
Free software updates

If you're on a valid support & upgrades plan, then you'll also be eligable for free updates to the latest & greatest StorMan version - including all of it's new features, screen designs, fixes and enhancements!

Yes Yes Yes
Access to myStorMan

Clients on a valid support & upgrades plan have access to myStorMan - our online customer portal, featuring hundreds of searchable technical support articles, how-to movies & guides, plus an online store and stacks more.

Yes Yes Yes
Limited support for peripherals

Clients on the marked plans will also receive limited support for some add-on services and peripherals, including the setup of certain PDF printers, credit card / SMS merchant services, remote access tools (for our support agents only), card swipers and receipt printers.

Yes Yes