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StorMan's technical support & upgrade plans are designed to help you get the most out of your self storage management software, by providing you with after-sales peace of mind. There are many reasons you may need help to run your business and it’s comforting to know that you don’t have to go it alone. We have a range of support plans to suit you and your staff and we would love to discuss your options with you... after all, it’s your business that we are supporting.
Our support & upgrade plans are outlined below in a comparison-table. If you're not sure of your support plan, or you wish to find out more, please get in touch.
| Specifications | Corporate | Advantage | Standard |
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| Maximum response time This is the general maximum time it will take for you to receive a response from us regarding a non site-down technical support issue. |
Same day | Same day | Next day |
| Email support |  |
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| Fax support | |
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| Phone support | |
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| Site-down phone support A 'site-down' is when you are unable to open or start StorMan in any way. |
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| Remote dial-in support Sometimes, it's just quicker and easier for you to show us an issue you may be experiencing. Thanks to remote access tools, all you need to do is log us into your computer and we can take a look at things from there. |
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| Weekly TechTips Our Weekly Techtips feature great tips and tricks for the ongoing use of our management software. |
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| Annual system check-up Each year upon request, we will scan your StorMan datafile using a series of advanced database analysis tools to ensure it's structure is valid. Indexes will also be checked at this time, followed by a database compaction to streamline any empty data fields. |
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| Discounts on products & training If you need to book-in for some training, or want to make use of some of our add-on products and services, be sure to ask about our discounts for customers on the indicated support & upgrade plans. |
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| Online PowerSessions Our ever-popular PowerSessions are short (20 minute max.), short and sweet live webcasts that teach you how to use a particular feature and then let you get back on with your day. PowerSessions are also recorded - so if you can't make a live session, just come back later and check out the recording! |
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| Free software updates If you're on a valid support & upgrades plan, then you'll also be eligable for free updates to the latest & greatest StorMan version - including all of it's new features, screen designs, fixes and enhancements! |
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| Access to myStorMan Clients on a valid support & upgrades plan have access to myStorMan - our online customer portal, featuring hundreds of searchable technical support articles, how-to movies & guides, plus an online store and stacks more. |
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| Limited support for peripherals Clients on the marked plans will also receive limited support for some add-on services and peripherals, including the setup of certain PDF printers, credit card / SMS merchant services, remote access tools (for our support agents only), card swipers and receipt printers. |
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